REFUND POLICY

At ultra8kiptv.org (Ultra 8K IPTV), we want you to be completely satisfied with your subscription. This Refund Policy outlines the circumstances under which we offer refunds and the process for requesting one.

By purchasing any subscription, you agree to this Refund Policy.

We strongly encourage all new customers to request a free 24-hour trial before purchasing any subscription. This allows you to test our ultra 8K IPTV service on your specific devices and internet connection before making any financial commitment.

To request a free trial, contact us via WhatsApp at +212 635 415 383. No payment is required for the trial.

Refunds may be issued under the following specific circumstances:

• Service not activated: If you paid but did not receive your login credentials within 24 hours of confirmed payment.
• Extended service outage: If our service experiences a verified outage lasting more than 72 consecutive hours that we are unable to resolve.
• Duplicate payment: If you were charged more than once due to a technical error.
• Wrong plan delivered: If the activated plan differs materially from what was purchased.

Refunds will not be issued in the following situations:

• You changed your mind after purchasing.
• Your internet connection or device is incompatible (please use the free trial to test).
• Your account was suspended due to a violation of our Terms (credential sharing, etc.).
• Content availability — we do not guarantee specific channels will remain indefinitely.
• You requested a refund after more than 48 hours of active subscription use.

To request a refund, please follow these steps:

• Step 1: Contact us via WhatsApp at +212 635 415 383 within 48 hours of the issue.
• Step 2: Provide your subscription details and the issue you experienced.
• Step 3: Allow our support team up to 48 hours to investigate.
• Step 4: Approved refunds are processed via the same payment method within 5–10 business days.

In lieu of a monetary refund, we may offer to extend your subscription period as a service credit. This is often the fastest way to resolve issues related to minor service interruptions.

We recommend contacting us directly to resolve any issues. Initiating a chargeback without contacting support may result in the immediate and permanent termination of your account and all associated services.